Podcast – Incivility and its impact on our ability to provide good patient care

Written By Clare Skinner

June 2020

WRaP EM – Wellness, Resilience and Performance in Emergency Medicine

This podcast was recorded at the ACEM ASM last in November 2019. We delayed the release given we were all focussed on our COVID response. However we felt that now you might want an occasional change of pace from COVID. Mel Rule interviews FACEM Clare Skinner who is the Director of EM at Hornsby Kuring-Gai Hospital in Sydney, New South Wales. They discuss in-civility in the workplace and its impact on our ability to provide good patient care. They highlight that often the toughest days at work are those days when we encounter conflict with our colleagues. Clare provides some great practical tips on how to deal with these inevitable yet universally uncomfortable situations.

Clare Skinner

Dr Clare Skinner is a specialist emergency physician with interests in leadership, advocacy, workplace culture, quality and safety, clinical redesign and health system reform. Her current areas of focus include transformation of the emergency department workforce, improving care of people with mental health symptoms, building positive culture in hospitals, and fostering diversity and inclusion in health services. Clare works as a clinician, manager and educator. She is a frequent contributor to academic journals, mainstream media and medical blogs on topics related to hospital practice and culture. Clare is a regular speaker at emergency medicine and leadership conferences and seminars. She was selected in the Top 50 Public Sector Women NSW in 2018.

https://clareskinner.com
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